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Thanks to the rapid rise of ChatGPT, there is now a real appetite to use machine learning (ML) and artificial intelligence (AI) in the workplace.

The benefits range from producing complex, technical...

By John Burton, CEO, MDS Global. 

Since joining MDS Global, I’ve been meeting with customers to learn more about how we can help them deliver their strategy in challenging times. No matter whether...

According to Gartner’s August forecast on vendor prices, compounding inflation, sustainability requirements, and competitive labour markets will lead to a 15%-20% increase in SaaS costs. This will...

At MVNO World Congress in June, we’ll hear how enterprises are placing greater emphasis on making 5G pay. The potential value the segment can drive is huge for operators and MVNOs alike but, in my...

Reduce costs. Increase margin & value. Improve retention. According to our customers, these are the three biggest priorities for telecoms across the world. Economic turbulence, cost conscious...

As you might expect, the agenda at MWC Barcelona 2023 is stacked heavily in the favour of 5G. No wonder. It’s the fastest growing segment in wireless infrastructure spend globally, as the rate of...

Enterprise customers are still pushing for a better service from their service providers, despite CSPs’ new focus on the enterprise market. But what exactly are these customers looking for? Here are...

In mature consumer mobile markets, CSPs have long-since developed seamless digital experiences for customers, with many able to effortlessly check their balance, purchase bolt-ons and additional...

CSPs have prioritised the consumer market for many years as these services have made up the bulk of their revenues. However, profit margins for consumer services are in decline, which is leading to...

The enterprise 5G market promises fertile new revenue streams for service providers. Operators that currently only serve the consumer market are planning their first steps into the B2B world, usually...

Business customers are typically the most profitable segment of a service provider’s customer base. However, these valuable customers often sit on legacy environments and old technology, and are...

Read on to discover the economic benefit of implementing the top five digital BSS use cases for enterprise services - real-time billing management, automated service configuration, partner/wholesaler...

Telco research specialists, STL Partners, conducted a survey with industry executives in which they asked respondents to rank five digital BSS use cases for the enterprise market in terms of the...

Of the many changes that 5G will bring to the telecoms market, one of the most interesting is the impact it will have on the relationship between operators and their enterprise customers. With...

Operators have crafted wonderful digital experiences for consumers. Take iD Mobile, for example. iD Mobile provides its customers with a 100% digital experience via a simple app. Customers can check...

This article was first published on The Fast Mode. Read it here. 

The global health pandemic of Covid-19 continues to bombard us with new challenges every day of the lock-down. Activities and...

The Covid-19 pandemic is threatening to grind the world to a halt, however the telecoms industry is helping to keep it moving. Service providers are more important than ever as they are enabling...

The BSS/OSS section of the 2019 telecoms.com Annual Industry Survey, which was sponsored by MDS Global, found that CSPs believe B2B customers will give them a greater return on their 5G investment...