Five requests enterprises make of their service providers
21 June 2022
Enterprise customers are still pushing for a better service from their service providers, despite CSPs’ new focus on the enterprise market. But what exactly are these customers looking for? Here are...
How enterprise self-care boosts satisfaction and optimises revenues
11 April 2022
In mature consumer mobile markets, CSPs have long-since developed seamless digital experiences for customers, with many able to effortlessly check their balance, purchase bolt-ons and additional...
Five must-have enterprise BSS capabilities for 2022
07 December 2021
CSPs have prioritised the consumer market for many years as these services have made up the bulk of their revenues. However, profit margins for consumer services are in decline, which is leading to...
From consumer to enterprise: How service providers can cross the divide
13 September 2021
The enterprise 5G market promises fertile new revenue streams for service providers. Operators that currently only serve the consumer market are planning their first steps into the B2B world, usually...
The end is nigh (for legacy BSS platforms)
09 February 2021
Business customers are typically the most profitable segment of a service provider’s customer base. However, these valuable customers often sit on legacy environments and old technology, and are...
The financial benefit of digital BSS for enterprise services
03 November 2020
Read on to discover the economic benefit of implementing the top five digital BSS use cases for enterprise services - real-time billing management, automated service configuration, partner/wholesaler...
Why automated service configuration should be your top priority
23 September 2020
Telco research specialists, STL Partners, conducted a survey with industry executives in which they asked respondents to rank five digital BSS use cases for the enterprise market in terms of the...
BSS for the Co-creative 5G Era
17 August 2020
Of the many changes that 5G will bring to the telecoms market, one of the most interesting is the impact it will have on the relationship between operators and their enterprise customers. With...
Why should consumers have it better than enterprises?
21 July 2020
Operators have crafted wonderful digital experiences for consumers. Take iD Mobile, for example. iD Mobile provides its customers with a 100% digital experience via a simple app. Customers can check...
The Quiet Telco Army
27 May 2020
This article was first published on The Fast Mode. Read it here.
The global health pandemic of Covid-19 continues to bombard us with new challenges every day of the lock-down. Activities and...
Covid-19 and MVNOs: 5 incentives to support customers and boost loyalty
30 March 2020
The Covid-19 pandemic is threatening to grind the world to a halt, however the telecoms industry is helping to keep it moving. Service providers are more important than ever as they are enabling...
The changing landscape of B2B revenue management solutions
18 February 2020
The BSS/OSS section of the 2019 telecoms.com Annual Industry Survey, which was sponsored by MDS Global, found that CSPs believe B2B customers will give them a greater return on their 5G investment...
5G: How will the star of MWC 2019 be used?
05 March 2019
5G was undoubtedly the star of this year’s MWC. There were numerous predictions of how 5G will be as revolutionary as technologies such as electricity and the combustion engine, and how it will bring...
Beyond Bitcoin: the potential for blockchain
20 November 2018
There are some areas of new technology in which the terminology seems to be more widely used than is actually understood. That seems to be the case with blockchain – a word that pops up with...
The 5G revolution is finally here – but it needs proper business management
29 October 2018
Each successive generation of mobile technology has promised a revolution. In truth, the revolution has been more like evolution. Indeed, by dubbing the 4G networks LTE – or long-term evolution –...
Telecoms digital transformation: Look how far we’ve come!
31 January 2017
It used to be so simple: B2C and B2B and that was that. Neat. Little. Pockets. Then the millennium happened! Everything went blurry, even after the champagne hangovers had worn off. Consolidation was...