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Thanks to the rapid rise of ChatGPT, there is now a real appetite to use machine learning (ML) and artificial intelligence (AI) in the workplace.

The benefits range from producing complex, technical...

By John Burton, CEO, MDS Global. 

Since joining MDS Global, I’ve been meeting with customers to learn more about how we can help them deliver their strategy in challenging times. No matter whether...

Reduce costs. Increase margin & value. Improve retention. According to our customers, these are the three biggest priorities for telecoms across the world. Economic turbulence, cost conscious...

The Covid-19 pandemic is threatening to grind the world to a halt, however the telecoms industry is helping to keep it moving. Service providers are more important than ever as they are enabling...

Over the past few years, digital disruptors have transformed our world. Amazon has disrupted retail, Uber has disrupted transport and Airbnb has disrupted accommodation. New disruptors emerge each...

The recent spate of terrorist attacks across France, Belgium and the UK has once again sparked discussion around the mandatory registration of pre-paid SIM cards. Registration is already mandatory in...

How is your VNO doing? Is it at the top of its game, or is it just about getting by? Either way, there are savings to be made. 

Roam Like home is almost upon us. We’ve all known about it, and bemoaned its arrival, for quite some time. Like new fake tan products and slimming aids, Roam Like Home is coming just in time for...

Talk to anyone in technology in a large organisation and they’re bound to tell you how they’re in the middle of their latest digital transformation initiative. Practically everyone’s on a “digital...

It used to be so simple: B2C and B2B and that was that. Neat. Little. Pockets. Then the millennium happened! Everything went blurry, even after the champagne hangovers had worn off. Consolidation was...

Customer loyalty is dead. Or so we are told, with the cause of this demise often blamed on the almost endless choice consumers now face as a result of their constant connectivity. But is it really...

If you’re new to telecoms, your head is probably spinning with all the jargon. Ours is a highly fragmented business, with lots of different layers playing their part. And each has its own...

What’s the first thing you do when your international flight lands? If it’s not unclipping your belt, jumping up and grabbing your bags from the overhead locker whilst the plane is still taxiing to...

Five questions to evolve your MVNO strategy from voice to data profitability

There was a time when mobile was so fresh and new that you could just sell voice minutes and gain market share. Indeed,...

Whether you’re working for a seasoned retail MVNO (or VNO – if you’re already offering some consumer services like home phone or broadband) or a retailer who hasn’t yet decided to launch its own...