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MDS Global Blog

Five requests enterprises make of their service providers

21 June 2022

Enterprise customers are still pushing for a better service from their service providers, despite CSPs’ new focus on the enterprise market. But what exactly are these customers looking for? Here are...

How enterprise self-care boosts satisfaction and optimises revenues

11 April 2022

In mature consumer mobile markets, CSPs have long-since developed seamless digital experiences for customers, with many able to effortlessly check their balance, purchase bolt-ons and additional...

Five must-have enterprise BSS capabilities for 2022

07 December 2021

CSPs have prioritised the consumer market for many years as these services have made up the bulk of their revenues. However, profit margins for consumer services are in decline, which is leading to...

The end is nigh (for legacy BSS platforms)

09 February 2021

Business customers are typically the most profitable segment of a service provider’s customer base. However, these valuable customers often sit on legacy environments and old technology, and are...

The financial benefit of digital BSS for enterprise services

03 November 2020

Read on to discover the economic benefit of implementing the top five digital BSS use cases for enterprise services - real-time billing management, automated service configuration, partner/wholesaler...

Why automated service configuration should be your top priority

23 September 2020

Telco research specialists, STL Partners, conducted a survey with industry executives in which they asked respondents to rank five digital BSS use cases for the enterprise market in terms of the...

BSS for the Co-creative 5G Era

17 August 2020

Of the many changes that 5G will bring to the telecoms market, one of the most interesting is the impact it will have on the relationship between operators and their enterprise customers. With...