Katie Wilcox
Recent Posts
How AI and a digital telco strategy is helping MVNOs overtake the competition
02 May 2023
Thanks to the rapid rise of ChatGPT, there is now a real appetite to use machine learning (ML) and artificial intelligence (AI) in the workplace.
The benefits range from producing complex, technical...
Seven ways MVNOs and digital brands can win in a recession
15 February 2023
By John Burton, CEO, MDS Global.
Since joining MDS Global, I’ve been meeting with customers to learn more about how we can help them deliver their strategy in challenging times. No matter whether...
Is cloud the only option for today's telcos?
13 February 2023
According to Gartner’s August forecast on vendor prices, compounding inflation, sustainability requirements, and competitive labour markets will lead to a 15%-20% increase in SaaS costs. This will...
Keeping it real: Why B2C BSS can’t land 5G in the enterprise world
08 February 2023
At MVNO World Congress in June, we’ll hear how enterprises are placing greater emphasis on making 5G pay. The potential value the segment can drive is huge for operators and MVNOs alike but, in my...
Five benefits of a digital-first strategy in 2023
06 February 2023
Reduce costs. Increase margin & value. Improve retention. According to our customers, these are the three biggest priorities for telecoms across the world. Economic turbulence, cost conscious...
Have you got the right partner model to deliver and monetise 5G?
06 February 2023
As you might expect, the agenda at MWC Barcelona 2023 is stacked heavily in the favour of 5G. No wonder. It’s the fastest growing segment in wireless infrastructure spend globally, as the rate of...
Five requests enterprises make of their service providers
21 June 2022
Enterprise customers are still pushing for a better service from their service providers, despite CSPs’ new focus on the enterprise market. But what exactly are these customers looking for? Here are...
How enterprise self-care boosts satisfaction and optimises revenues
11 April 2022
In mature consumer mobile markets, CSPs have long-since developed seamless digital experiences for customers, with many able to effortlessly check their balance, purchase bolt-ons and additional...
Covid-19 and MVNOs: 5 incentives to support customers and boost loyalty
30 March 2020
The Covid-19 pandemic is threatening to grind the world to a halt, however the telecoms industry is helping to keep it moving. Service providers are more important than ever as they are enabling...