Five requests enterprises make of their service providers
21 June 2022
Enterprise customers are still pushing for a better service from their service providers, despite CSPs’ new focus on the enterprise market. But what exactly are these customers looking for? Here are...
How enterprise self-care boosts satisfaction and optimises revenues
11 April 2022
In mature consumer mobile markets, CSPs have long-since developed seamless digital experiences for customers, with many able to effortlessly check their balance, purchase bolt-ons and additional...
The Quiet Telco Army
27 May 2020
This article was first published on The Fast Mode. Read it here.
The global health pandemic of Covid-19 continues to bombard us with new challenges every day of the lock-down. Activities and...
The changing landscape of B2B revenue management solutions
18 February 2020
The BSS/OSS section of the 2019 telecoms.com Annual Industry Survey, which was sponsored by MDS Global, found that CSPs believe B2B customers will give them a greater return on their 5G investment...
5G: How will the star of MWC 2019 be used?
05 March 2019
5G was undoubtedly the star of this year’s MWC. There were numerous predictions of how 5G will be as revolutionary as technologies such as electricity and the combustion engine, and how it will bring...
The 5G revolution is finally here – but it needs proper business management
29 October 2018
Each successive generation of mobile technology has promised a revolution. In truth, the revolution has been more like evolution. Indeed, by dubbing the 4G networks LTE – or long-term evolution –...