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MDS Global Blog

Five requests enterprises make of their service providers

21 June 2022

Enterprise customers are still pushing for a better service from their service providers, despite CSPs’ new focus on the enterprise market. But what exactly are these customers looking for? Here are...

How enterprise self-care boosts satisfaction and optimises revenues

11 April 2022

In mature consumer mobile markets, CSPs have long-since developed seamless digital experiences for customers, with many able to effortlessly check their balance, purchase bolt-ons and additional...

Five must-have enterprise BSS capabilities for 2022

07 December 2021

CSPs have prioritised the consumer market for many years as these services have made up the bulk of their revenues. However, profit margins for consumer services are in decline, which is leading to...

Avoiding bill shock with telecoms selfcare

23 September 2016

What’s the first thing you do when your international flight lands? If it’s not unclipping your belt, jumping up and grabbing your bags from the overhead locker whilst the plane is still taxiing to...